How It Works

www.repeat-meds.com is a free service available to the patients of any surgery listed on the website. It enables you to order your prescription 24 hours a day, every day of the year.

After you have placed the order your chosen pharmacy sends your request to your surgery. The surgery then approves and prescribes your medicine. Once your prescription is ready the pharmacy will collect it for you from the surgery and dispense your medicines.

Previous orders are stored to make ordering easier next time. You can either collect your medication from the pharmacy or have it delivered. There is the option of an e-mail reminding you when you need to order your medicines next time.

Prescriptions will usually be ready 2 working days after ordering, special items or items not listed as a repeat with your GP will take a little longer.

Security

Every effort has been made to ensure that this website is secure and to protect your confidentiality. No information will be exchanged with any third parties other than your nominated pharmacy and your surgery.

Deliveries

The delivery area is determined by postcode. Enter your postcode and the system will let you know whether delivery is possible. You must be present in person to take delivery of your medicines.

If you are not available when your medicines are delivered we will leave you a message asking you to telephone your pharmacy to make alternative arrangements.

Delivery times are between 9am and 5pm Monday to Friday. If you cannot guarantee being present to receive your delivery, it would be best to choose to collect your medicine from the pharmacy.

If you are not exempt and pay for your prescriptions, payment can be made to the delivery driver in cash or over the telephone to the pharmacy using a debit or credit card.

Problems

If, for some reason, the surgery or the pharmacy is unable to process your request, they will endeavor to contact you directly by e-mail or by telephone as soon as possible.